Reasons you may not realize why you should document:

-Just because you finally figure something out, does not mean that you will at a later time or that the next person will figure it out. If it’s not already written, write it down, even if it’s a temporary fix. It may turn into the only fix or help you find a permanent solution later with more information or further knowledge.
-Something that may seem simple to you at that time, may not be simple later or to the next person. So if it is not common sense, DOCUMENT!.

And documentation should extend to keep all licenses together and safe. It’s very hard to tell a customer that you cannot help them because they do not have their license with them. And for all types of documentation and licenses, do one thing and keep them protected. I would recommend buying something like a firesafe that they can keep those and extremely important records such as portable media backups of tax information, databases (if you do not have off site storage as well as on site for redundancy). While a fire may be devastating, it may be a breath of fresh air to know that you still have some things safe.

Another thing you may encounter is a program called Yardi.  If you do, make sure that wherever your files are located (I was lucky enough to have two sets of data for different purposes), write down what users have what access to those files.  In my case, the people trying to access both sets of data had to log into one, then open another database and change the location.  It was not giving them a choice for the data, so you must log on with whatever user has access to the first one you setup and then switch to the second.

If anyone has problems with either application, comment on this article or contact me via the Contact Me form and I’ll see if I have any insights.  Good luck, and make sure you always document.